Team size and team composition affect team processes and team outcomes.
Team members normally have different roles, like team leader and agents.
Large teams can divide into subteams according to need.
The more homogeneous the group, the more cohesive it will be.
Automated Customer Service
Customer service is the provision of service to customers before, during and after a purchase. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing.
Metrics and Measurement of Customers
From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.